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FAQ

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As Australia’s premiere Private Service Provider for Life Support Equipment and Safety Training, we believe in full transparency!

If your question is not listed below, please contact us and we’ll be happy to answer it!

faqs

01. Why should our company change from its current provider to Zokal?

A. Safety is the most important thing for you and your company to address in your workplace so you have to be sure your contractor knows their stuff and will deliver as promised.

Here are three very good reasons that the change to Zokal will benefit you:

  1. You’ll get an incredible level of service – we hope better than anything you’ve experienced before. We manage your equipment with you, providing service on the correct month, ensuring accurate reports and registers within five working days of service, informing of any updates or changes to the act, regulations, standards and codes of practice.

    You won’t have to worry about following up appointments – our technicians arrive on site at the time and day predetermined. Our staff communicate with your company officer before, during and upon completion of each service visit.

    Our technicians have the expertise and experience to advice on equipment requirements with the client while on site.

    You can stop worrying about asset management – we barcode and asset manage your life support equipment.

    We’ll also keep you up-to-date with newsletters, technical alerts and equipment information documents.

  2. Experience and Credibility – We’ve been inspecting and servicing life support equipment and providing safety training for over thirty eight years – the longest serving, privately owned, Australian Service Provider in Australia.

    Zokal inspections will help your credibility with Government agencies. For instance, Clients have commented that while undergoing a WorkCover audit, as soon as the auditors have sighted Zokal documentation they have moved on, satisfied that the process has been completed correctly. A testament to the accuracy and quality of our equipment service, reporting and documentaion.

    You could also take a look at other clients who have used Zokal for decades, like BHP and its subsidiaries, Tomago Aluminium, Orica, Glen Innes and many NSW councils  and Incitec Pivot. You’re in good company when you go with Zokal. Take a look at our testimonials page for more details.

  3. You risk nothing – You’ll be protected by three solid money back guarantees! We guarantee all aspects of our service
    1. Guarantee #1 We Guarantee the certification of your equipment and the supporting documentation is 100% compliant with the statutory bodies.
    2. Guarantee #2 if you’re not satisfied with the quality of our initial service and the supporting reports and equipment registers, you don’t pay – simple as that.
    3. Guarantee #3 – If you’re not happy with our training or anything we do for you, we’ll either work to fix it, or refund you 100% of the money you paid. The choice is yours.
02. Are we guaranteed results when we use your services?

Aside from the Solid Money back Guarantees listed in the last question, there are ten Guarantees we give you as a client. Please see the Guarantees page for a full list of Guarantees.

03. Which of our equipment will you inspect and service?

We’ll inspect, service and certify all your confined space and height safety equipment, fixed and portable gas detection monitors, anchor points and static lines, fire suppression equipment, industrial lifting equipment and Zokal can install your fall arrest systems.

04. Can you help us with consultation and advice on problems with safety equipment?

Absolutely. We’ve been working and consulting in this environment since 1978. With over thirty eight years of experience in confined space applications and height related activities, we can always find an efficient solution to problems arising in these areas and provide you with an appropriate and safe outcome.

05. Will the service technicians you send to us be qualified?

Yes. Our technicians complete all manufacturer equipment service courses and undertake continual and ongoing in-house training to ensure that they provide you with the highest standard of service to manufacturer’s specifications and Australian and International standards.

06. How do we know when Zokal service technicians will arrive on site?

You’ll get an email and a phone call from us prior to our service visit. We’ll then follow up one week prior to attendance to confirm that it is still convenient for you. The technician will then call you the day before appearing on site, just to be sure everything is OK. We place a high priority on communication with our clients so that work processes flow without any issues.

07. What is the process if our equipment has to be moved from site?

Our technician will contact your company officer before leaving the site as a standard procedure, notify them of the issue e.g. Equipment requires a major service or is damaged, and have them sign an equipment movement form of which one copy is left with the company officer.

08. Other service providers have lost our equipment or taken a long time to return it, how is Zokal different?

You’re protected against this by the procedures we have in place as part of our ISO 9001 accreditation. These procedures cover the management of your equipment from the time it leaves your site till the time it arrives back on site.

The flow of your equipment is managed through our service laboratories and workshops using specialist job management software we specifically developed for this purpose. This program tracks the equipment, service process and alerts our staff to exactly where your equipment is in this process. This ensures that your equipment is serviced in the quickest time frame possible and returned to your site.

We text, email or phone you when your equipment is on its way back to you, so you know exactly when to expect it on site.

09. How fast is your turnaround on our services?

Once we’ve completed your inspection or service, we’ll follow up with a hard copy of the appropriate compliant paperwork within one week of the service date.

Equipment we have to take to Zokal laboratories and workshops is returned to you as quickly as possible without compromising the quality of the work we have to do.

10. Can we deliver our own equipment to the Zokal laboratories and pick it up following the completion of service?

Yes, you can. In fact a number of clients prefer this arrangement. The laboratory is open from 7:00am to 4:30pm Monday to Friday, so you can pick up and deliver equipment at any time during those hours.

11. Are we protected by insurance when contracting Zokal?

We protect you with the most comprehensive and highest level of insurance in the marketplace. As well as workers compensation insurance we have:

  • Professional Public Liability Sum insured: $ 20,000,000
  • Products Liability Sum Insured: $ 20,000,000
  • Professional Indemnity Insurance Sum Insured: $5,000,000
  • We also carry marine cargo insurance to cover loss or destruction of or damage to goods caused by accident or by the deliberate act of a third party if your equipment is in transit Sum insured: $50,000
12. Is Zokal a quality assured company?

Zokal Safety Services have achieved the following certification:

  • Quality Management Systems BS EN ISO 9001:2000 AS/NZ/ISO 9001:2000,
  • Environmental Management Systems BS EN ISO 14001,
  • Occupational Health and Safety Management Systems BS EN ISO 14001 Certificate No. DAS09/127.
13. Is our company data protected when we deal with Zokal?

Your data has the highest level of protection possible. Your documentation is all stored electronically off site at two external locations by a third party operator, Data Vault in Victoria. This ensures the capture and integrity of your information in case of a disaster.

14. What if we have an emergency after hours- can you respond?

Yes – You are covered by our 24 hour/7 days a week emergency backup support, irrespective of your location.

15. Do you work in our location?

Possibly. The area we currently cover is throughout NSW in total and Southern Queensland. We apologise if we cannot offer you our services at this time and we hope to expand to your area at some time in the foreseeable future.

Zokal Safety Training

01. Is Zokal training nationally accredited?

Yes – Zokal Safety Training is a Registered Training Organisations (RTO) Code: 91267 and we deliver nationally accredited training Australia wide.

02. Can you conduct our training on our company site?

Yes, we will travel anywhere in Australia and conduct training at your work site.

03. Do we have the option of sending our people to train in your facility?

Yes, that facility is in Newcastle, NSW. We have modern training rooms with all facilities including simulators for confined space and height safety training and an area for fire fighting.

04. Is the course flexible? Can we choose different content or a combination of units?

Yes, completely. Before you start, we’ll conduct a consultation with you to determine the outcomes you want to achieve for your staff. Training can be tailored to your requirements with the inclusion of any extra or alternative theory and practical content.

Find out just how easy your safety and compliance issues can become when we assess your needs and outline a solution for you!

Contact Zokal Today on 02 49 609 611 for a Free, No Obligation Consultation

Enjoy Complete Protection from crippling non-compliance penalties with Zokal’s 100% Triplesafe Guarantee!

When Zokal handles all your equipment testing and repairs, your safety training and your safety equipment hire and supply, we guarantee 100% compliance!